Terms for Service

1. Customer Inquiry Service

Our sole channel for customer support is via email at [email protected]. Please clearly state your order number and the nature of your inquiry; we will respond as soon as possible.

2. Scope of Service

We provide assistance with order inquiries, shipment tracking, post-purchase issues, and policy clarifications. We do not provide services unrelated to the products offered on this website.

3. Response Time

We aim to respond within a reasonable number of business days following the receipt of your email. Weekends and public holidays are not included in this processing timeframe. Incomplete information in your email may result in a longer processing time.

4. Communication Requirements

Please provide accurate and valid information when contacting us. If the information provided is false or incomplete—preventing us from verifying your order or addressing your issue—we reserve the right to defer handling your request.

5. Prohibited Conduct

We do not tolerate inappropriate communication, including harassment, verbal abuse, or malicious complaints. In such instances, we reserve the right to terminate support for the relevant order or account.

6. Policy Updates

This service policy may be updated in accordance with business requirements or legal regulations. The latest version will be posted directly on our website; individual notifications regarding such updates will not be sent to customers.